Students will analyze the hardware components of a personal computer and evaluate their relative industry standards in terms of features, performance, and cost.  They will analyze and evaluate  industry-standard operating systems and their relative software components in terms of features, performance, and cost.  Students will perform installations and upgrades of hardware and software components of the PC and demonstrate preventive maintenance techniques on these components.  They will interact with customers in order to troubleshoot and repair malfunctioning customer’s PCs.  Upon completion of the course students will be prepared to take the A+ hardware certification exam. Prerequisite for this course is NET 115 and this course, NET 116, is a prerequisite for NET 117.